How we work
Written down. The same for every client.
Good projects come from clear expectations. This page explains how a project runs, what you get, how to reach us, how fast we respond, and what you own at the end. It’s the same text that appears on our quotes.
Our principle
We build software so you can run your website or app on your own, without technical experience or a developer present, while our team stays one call away.
The admin dashboard
A simple control panel to manage your content, products, orders and settings.
The front end
The live website or app your customers use: store, pages, booking, checkout.
Development timelines cover building and connecting both parts with placeholder content. Your real content is loaded during the content window.
A project, step by step
From the first meeting to the handover pack.
-
Discovery meeting
You walk us through your business, goals, the websites you like, and how you work today.
Free · 1–3 sessions -
Written quotation
An itemized quote with scope, timeline and every yearly renewal price. Valid for 30 days.
Within 1–3 working days -
Deposit and kickoff
Work starts when the 50% deposit is received. You get a project group and a timeline.
Day 1 -
Design or templates
Ready builds: choose one of 3 templates. Custom builds: approve a full design blueprint in writing.
Ready: 1 day · Custom: declared -
Build and content
We build the admin dashboard and the site, then load your content during the content window.
Per service timeline -
Review and go-live
You review everything on a private staging link, pay the balance, and we launch.
Before launch -
Testing and handover
17 days of live testing, then training video, handover pack and sign-off.
17 days
After your deposit
What happens next depends on whether you chose a ready or a custom build.
Ready builds
- We send 3 ready-made templates based on our meeting
- You choose one, and we build your admin dashboard first
- We load your content and assets
- Internal quality check, then go-live
- 17-day live testing period, then complete
Custom builds
- Designers and architects prepare the full blueprint: design, pages or screens, workflows
- Two rounds of design revisions
- You approve the blueprint in writing, and the design is then locked
- Developers build exactly to the blueprint
- Quality check, go-live, 17-day testing, complete
Engagement terms
The short version of our service agreement.
Content & training
- Send your content during development and for 10 days after launch, and we upload it for free.
- Store builds and AlgoSync include your first 100 products uploaded free.
- Content you send at kickoff is what we build with. After the window, upload it yourself with the training video, or we upload it at our hourly rate.
- If content hasn’t arrived when the window ends, we deliver with placeholders and the project counts as delivered on time.
- A 1+ hour recorded training session is included with every build.
Revisions & changes
- Ready builds: brand colors, logo and content adjustments are included.
- Custom builds: 2 rounds of design revisions before written approval. Send each round as one consolidated list.
- During the 17-day testing period, every bug and every deviation from the approved design is fixed at no cost.
- New pages, features, languages or design changes after approval are change requests: priced and scheduled in writing before work starts. They never delay the original delivery date silently.
- Apps and custom software have a 15–20 day revision window after delivery.
Payment
- 50% deposit to start, 50% before go-live. The site stays on a private staging link until the balance is paid.
- Third-party fees (domains, store accounts, licences, hardware) are paid 100% upfront and are non-refundable.
- Hosting, email and monthly plans are paid at the start of each period. Domains are never allowed to expire silently.
Ownership & handover
- Once paid in full, you own your domain, database, content and the code written for your project. Your domain is registered in your name.
- You receive a handover pack: technical sheet, proof-of-ownership and handoff certificate, and free mockups of your project.
- Passwords are never written in documents. They’re sent through a one-time secure link, and you change them at first login.
- Moving to another developer? We prepare a complete export package that any developer can install.
- AlgoSync is a subscription: on cancellation you get a full export of your data, but the software stays ours.
- A 90-day warranty covers bugs in our work after acceptance.
How to reach us
Fast, reliable service for you, and focused time for our team. Both depend on clear channels.
| Monday – Friday | 08:00 – 17:00 |
| Saturday | 08:00 – 13:00 |
| Sunday & public holidays | Closed (emergency line for hosted clients) |
- Your project WhatsApp group (our company number, your project lead and your contact person) is where requests and approvals happen.
- Email or the request form for larger briefs and files. For files over 10 MB, please send a Drive link.
- Scheduled calls for discovery, reviews and plan meetings, booked in advance with an agenda.
- Please send changes as one list per request day, rather than many separate messages. It makes delivery faster.
- Please don’t message our team members’ personal numbers or use Instagram DMs for project work. Requests sent there can get lost.
- Outside working hours, hosted and management clients can write URGENT in their group if the website is down. Our on-call engineer responds.
Request days and response times
| Your service | We pick up requests | Scheduled calls | Normal reply | Urgent issues |
|---|---|---|---|---|
| Project in progress | Any working day, batched at 10:00 and 15:00 | Weekly update every Thursday + milestone meetings | 1 business day | 4 working hours |
| Hosting or Care Plan only | Any working day | — | 2 business days | 4 hours (site down) |
| Management A-Tier | Monday & Thursday | 30 min per month | 1 business day | 8 working hours |
| Management S-Tier | Monday, Wednesday & Friday | 2 × 30 min per month | Same day | 4 working hours |
| Management SS-Tier | Every working day | 60 min per week | 4 working hours | 12 hours incl. weekends |
| SEO & Ads plans | Once a week | 30 min per month (report review) | 2 business days | — |
Support priorities
How we rank issues, so urgent problems always come first.
| Priority | What it means | First response | Target fix |
|---|---|---|---|
| Critical | Your business is stopped: site or app down, checkout broken, site hacked, email not sending, register can’t sell. | 1 hour (24/7 for hosted clients) | Workaround in 4 h, fix within 24 h |
| High | Something important is broken but there is a workaround. | 4 working hours | 1–2 business days |
| Normal | Content changes, small bugs, new uploads. | Next request day | Per your plan |
| Low | Ideas and improvements. | Next scheduled call | Quoted or added to the roadmap |
- Our own bugs are fixed free during the warranty, and for as long as you’re hosted or on a management plan.
- Issues caused by changes outside our work (new plugins, shared passwords, deleted content) are fixed at our hourly rate.
- For outages at third parties (registrars, Google, Meta, payment providers, internet in Lebanon) we coordinate the fix with you.
- Every critical incident gets a short written note within 48 hours: what happened, what we did, and how we prevent it.
If things change
Fair rules for late payments, complaints and leaving.
Late renewals
- Renewal invoices are sent 30 days before the due date, with reminders.
- 7 days after the due date: a written notice. 14 days: the website is paused with a neutral “temporarily unavailable” page. 21 days: email is paused.
- Data is only deleted after 60 days and a final written warning. Paying the balance reactivates everything.
Complaints
- Your project lead acknowledges within 4 working hours and proposes a fix within 1 business day.
- Not resolved in 3 business days? The founder calls you personally.
Leaving us
- Domain transfer code within 2 business days.
- Full website export, email export, and AlgoSync data export on request.
- We remove our access, keep backups for 30 days, then delete them and confirm in writing.
- We never hold a domain or data hostage.
