FAQ
Everything you need to know
Clear answers about quotes, payments, timelines, ownership and support. Can’t find yours? Ask us on WhatsApp or through the quote form.
Getting started
What does AlgoWisdom do?
We are a Lebanese software company. We build websites, online stores, learning platforms, mobile apps and custom software, every one with an admin dashboard you control. We also host, manage and grow them, and we make AlgoSync, our own POS and online-store system.
Why don’t you show prices on the website?
Every business is different, and we prefer a written, itemized quote that matches your exact scope, including every yearly renewal, over a price that changes after you call. Quotes are free and usually ready within 1–3 working days.
Do you work with small businesses?
Yes. Our ready builds are designed for small businesses and individuals, and custom builds serve larger companies. Tell us your budget and we’ll recommend what fits.
Do you work with clients outside Lebanon?
Yes. We already serve clients in the UAE and Nigeria. Meetings are online, and quotes and invoices are in USD.
Payments
How do payments work?
A 50% deposit starts the project and the 50% balance is paid before go-live. You review the full website on a private link before paying the balance. Custom software is paid in three milestones.
Which payment methods do you accept?
Fresh USD cash with a signed receipt, Whish Money, OMT and bank transfer. Card payment links are available for some services.
Are there hidden costs?
No. Your quote lists every line, including third-party fees like domains or app store accounts and the yearly renewal price of hosting and email.
Process & timelines
How long does a project take?
Ready landing pages take 2–3 business days, ready websites about a week, ready stores 7–8 days and apps around 4–5 weeks. Custom timelines are confirmed after the design phase.
What do you need from me?
Your logo, texts, photos and product information, plus access to your domain if you already have one. You can send content during development and for 10 days after launch, and we upload it for free.
Can I change the design during development?
For custom builds you get two rounds of design revisions. Once you approve the design in writing, it’s locked, and later changes are quoted as change requests so the timeline stays reliable.
What happens after launch?
You get a 17-day live testing period. We fix anything you report, then hand over the training video, technical sheet and ownership papers.
Ownership
Do I own my website?
Yes. Once paid in full, you own your domain, your data, your content and the code written for your project. Your domain is always registered in your name.
Can I move to another developer later?
Yes. We prepare a complete export package that any developer can install. We never hold a domain or data hostage.
Is AlgoSync different?
Yes. AlgoSync is a subscription. If you cancel, you get a full export of your products, customers and orders, but the software itself stays ours.
Support & communication
How do I reach you?
Through your project WhatsApp group, email or a scheduled call. Our hours are Monday–Friday 08:00–17:00 and Saturday 08:00–13:00.
What if my website goes down at night?
Hosted clients write URGENT in their project group and our on-call engineer responds, even outside working hours.
Can I call a developer directly?
Requests go through your project group so nothing gets lost and the right person picks them up. It keeps service fast and our team focused.
Hosting & email
Do I have to host with you?
No, but hosting with us includes backups, security, monitoring and someone responsible when something breaks.
Can you set up Google Workspace or Microsoft 365?
Yes. You buy the licences at Google or Microsoft’s price, and we handle the domain setup, accounts, devices and migration.
